Privacy Policy

Who we are

Parsec Fire Doors is a specialist fire door service from JJT Parsec LTD, also trading as Parsec Fire. JJT Parsec LTD is registered in England and Wales under company number 15262191. Our registered office is 83-89 Phoenix Street, Sutton-In-Ashfield, Nottinghamshire, United Kingdom, NG17 4HL. We are the data controller for personal information collected through this website. For any privacy question, contact us at contact@parsecfire.co.uk.

Information we collect

When you complete an enquiry form on this website, we collect the details you choose to give us. These may include your name, company or organisation, email address, telephone number, the town or postcode of the property, the type of enquiry, the approximate number of doors and the details of your message. If you contact us by telephone or email instead, we hold the information contained in that correspondence.

Please do not include sensitive personal information in an enquiry. We only need enough detail to understand the property and the work you are asking about.

Why we use it and our lawful basis

We use your information to respond to your enquiry, to discuss the property and scope of work, to arrange surveys, to prepare quotations and to provide and administer our services. In plain terms, we rely on the following lawful bases:

• Steps taken at your request before entering into a contract, and performance of a contract, where you ask us to quote for or carry out work.
• Our legitimate interest in responding to enquiries about our services and in keeping proper business records.
• Compliance with legal obligations, for example where we must keep records for accounting or health and safety purposes.

We do not add enquirers to a marketing list and we do not sell your information.

Service providers

This website is hosted by a third-party hosting provider, and enquiry submissions are stored in a hosted database provided by our website platform. These providers process information on our behalf so that the website and enquiry form can operate. We may also share information where we are required to do so by law.

How long we keep it

We keep enquiry and customer information only for as long as is reasonably needed to deal with the enquiry, to carry out and support any resulting work, and to meet our business, insurance, accounting and legal record-keeping requirements. When information is no longer needed for those purposes, we delete it or otherwise dispose of it securely.

Security

We take reasonable steps to protect the information you send us, including restricting access to enquiry records and relying on the security measures provided by our hosting and database providers. No transmission of information over the internet can be guaranteed to be completely secure.

Your rights

Under UK data protection law you have rights in relation to your personal information. These include the right to ask for a copy of the information we hold about you, to ask us to correct information that is inaccurate, to ask us to delete information where there is no continuing reason for us to hold it, to ask us to restrict how we use it, and to object to certain processing. To exercise any of these rights, contact us at contact@parsecfire.co.uk.

Cookies and analytics

This website does not use advertising cookies or third-party analytics tracking. Our hosting platform may set strictly necessary cookies or store limited technical information required for the website to work and to keep it secure. If we introduce analytics or other non-essential cookies in future, we will update this policy and seek consent where it is required.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

Changes to this policy

We may update this policy from time to time to reflect changes to our services or to the way this website works. The version published on this page is the current version.